Shift Supervisor

Company: Tempositions, Inc.
Location: New York
Posted on: October 4, 2024

Job Description:

Description

Job -Overview
Shift supervisors will provide and oversee on-site trauma-informed social service -deliveryat -city -sanctuary -hotels -throughout -New -York -City. -Working -cooperatively -with -hotel operations and security staff, shift supervisors will welcome and engage migrant -and asylum-seeking single adults, families with children, or adult families (without -children). Supervisors will manage daily social service operations and provide on the -ground support and supervision for community associates who are responsible for -completing -culturally sensitive -assessments -and -making -referrals.
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Responsibilities
Shift supervisors will have teams of 3 to 6 community associates and are responsible -for -varied -tasks including, -but -not -limited to, the following:

• Overseeing social services operations and seamless transitions from one shift to -the -next
  
• Supervising -and -supporting -community associates, -including -reviewing -completed -assessments
  
• Ensuring that community associate staff provide culturally sensitive, trauma- -informed -services
  
• Ensuring -appropriate -staff -coverage and -monitoring -attendance
  
• Intervening -in -crises -and -counseling -clients as -needed
  
• Planning -and -troubleshooting -with -operations -and -security -staff
  
• Coordinating -interpretation -and -translation -services
  
• Providing -coverage for -community -associate -staff -as -needed
  
• Meeting -with -operations -and -security -staff -for -planning and -site -management
  
• Managing -and -documenting -incidents
  
• Managing -and -updating -rosters and -attendance
  
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  Requirements
  

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• Bachelor's degree or two years of relevant social services experience with -people who -are -vulnerable -and -have -experienced -significant -trauma
  
• Strong -understanding -of -trauma -and -how -it -manifests, -as -well -as -experience -delivering -trauma-informed, culturally sensitive services
  
• Excellent -verbal -and -written communication -skills
  
• Ability to learn quickly and problem-solve under pressure and within prescribed -timelines
  
• Strong organizational -and -leadership -skills
  
• Ability -to -work -independently -and -manage -a -team
  
• Working -knowledge of -immigration -laws -and -procedures
  
• Strong understanding of child development, child welfare, and education requirements
  
  Preferred -Qualifications
  
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  • Master's degree in social work or other human services field + two years of -relevant experience -working -with -people -who -enter -the -U.S. -seeking asylum
    
  • Fluent in -English -and -Spanish -(written and -spoken)
    
  • 2+ years of experience supervising social services staff in the delivery of -culturally -sensitive, trauma-informed services
    
  • Solid understanding of immigration laws, regulations, procedures, and -benefits/entitlements
    
  • Experience -working -on-site -in -a -congregate -housing -setting
    
  • Experience working with the Homeless Services -
    
    Schedule:
    Full-time during the day, evening, or overnight shifts -
    We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
    

Keywords: Tempositions, Inc., Hamden , Shift Supervisor, Hospitality & Tourism , New York, Connecticut