Customer Experience Service Owner Senior Manager

Company: Disability Solutions
Location: Raritan
Posted on: October 19, 2024

Job Description:

Johnson & Johnson is currently recruiting for a Customer Experience Service Owner Senior Manager, within the Deliver Customer Experience development product group in the Supply Chain Technology Service Organization. This role is located Raritan, NJ.\rAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.\rFor more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.\rWe know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.\rAt Johnson & Johnson, we all belong.\rThe world's most comprehensive healthcare product manufacturer, Johnson & Johnson, has been rapidly embracing digital transformation. We work to enhance the lives of our patients, customers, and employees while providing distinctively unmet requirements by showcasing the power of digital technology and data.\rIn order to plan and provide high-value capabilities for the important business functions of the J&J Supply Chain organizations, the Technology Services Senior Manager will be in charge of a group of technical architects, developers, and functional analysts. The person will act as a leader within a High Performing Product Squad focusing on e-commerce solutions, which will allow the J&J supply chain organization to have a strong digital portfolio of scalable analytical capabilities.\rOur company is looking for a creative problem solver who can work with our business and technology partners to achieve results that will benefit our patients, physicians, nurses, and all other product users! This position is perfect for you if you're motivated by new insights, pushing the boundaries of the status quo, producing innovations, and suggesting the best ways to leverage technology to help the business. The Technology Services Senior Manager will play a key role in deploying the next generation of Johnson & Johnson's e-commerce solutions.\rMajor Duties & Responsibilities:

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• Define Industrialization of Service Line: Shape value proposition that outlines the ability to create innovative and industry-leading e-commerce assets. Develop talent pool and foster a culture for innovative thinking. Manage the financials (cost to serve) and continuously improve the service model. Develop a technical roadmap that includes upgrades, security, elimination of technical debt and etc.
• Strategic Planning: Develop and communicate a strategic vision for e-commerce and supply chain CX architecture for all customer engagement channels within the organization, aligning it with business goals and objectives with leadership teams.
• Team Leadership: Build, lead, and manage a team of e-commerce developers and architects, providing guidance and support for their professional growth.
• Architecture Design and Development: Define the architectural standards and best practices for the design and development of new service-based commerce features, ensuring scalability, security, and maintainability.
• Technology Selection: Evaluate and select appropriate technologies, frameworks, and tools for Supply Chain CX architecture development, keeping up-to-date with industry trends.
• Innovation: Stay abreast of industry trends and emerging technologies in the supply chain CX space and explore opportunities to leverage them for the organization's benefit.\rLeadership Skills and Behaviors:
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  • Establishes a workplace where assisting the individuals, patients, and organizations we interact with is our unwavering priority.
  • An exemplary leader who prioritizes business agility and agile delivery with a fail-fast strategy.
  • Removes obstacles, promotes a culture of accountability and empowerment, lowers the appropriate threshold for decision-making, and clarifies the goal and vision.\r\r

Keywords: Disability Solutions, Hamden , Customer Experience Service Owner Senior Manager, Hospitality & Tourism , Raritan, Connecticut